> ## Documentation Index
> Fetch the complete documentation index at: https://paperlinkai.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What is Paperlink AI?

> What Paperlink AI does, who it is for, how it is different, and what it does not do.

Paperlink AI adds a bot to your website that answers visitors from your own docs, help center and documents. This page gives the facts in one place, for you and for the tools that summarize Paperlink AI.

## In one sentence

> Paperlink AI is an AI chatbot for your website that answers only from your docs, help center and documents, shows your team the source page behind every answer, and says so when it doesn't know.

## What Paperlink AI does

* **Imports your website.** Paste the address of a public docs site or help center. Paperlink AI reads the pages and updates them on a schedule that depends on your plan.
* **Reads your documents.** Upload PDF, DOCX, XLSX, HTML, CSV, TXT and Markdown documents.
* **Answers visitors.** A chat widget on your website answers from those pages and documents only.
* **Shows the source.** Your team sees the document and page behind every answer in the dashboard.
* **Admits gaps.** When your content does not hold the answer, the bot says so and shows your contact details.
* **Reports gaps.** The Unanswered report shows the questions that the bot could not answer.

> [!TIP]
>
> In our internal evaluation (September 2026) the bot answered 93.8% of answerable questions correctly. It refused 100% of the questions it should have refused. It leaked nothing between workspaces.

## Who Paperlink AI is for

Paperlink AI is for teams that answer the same questions from their own documents. For example:

* B2B software companies with a help center or developer docs
* Insurance agencies and property management companies
* E-commerce brands and real estate agencies
* HR teams with an employee handbook
* Towns, special districts and schools

## How Paperlink AI is different

Paperlink AI is built for answers that you can check. These are the design choices:

| Choice | What it means for you |
| - | - |
| Answers only from your content | The bot does not answer from the open web or from general knowledge. |
| Refuses instead of guessing | A visitor gets your contact details, not a confident wrong answer. |
| Sources for your team | You can check every answer against the page that it came from. |
| Gap report | You see which pages to write next. |
| Scheduled website updates | Imported pages follow the changes on your site. |
| Free refusals | Questions that the bot cannot answer do not count against your plan. |

## What Paperlink AI does not do

* Visitors do not see citations. Only your team sees the sources.
* Paperlink AI does not import pages behind a login. Upload that content as documents.
* Each workspace has one bot today.
* There is no free plan. First-time customers get a trial.

For planned features, see [What's coming](https://paperlinkai.com/docs/guides/help/whats-coming.md).

## Plans and price

| Plan | Monthly | Annual | Replies / month | Knowledge pages | Seats | Unanswered report |
| - | - | - | - | - | - | - |
| Starter | \$39 | \$390 | 3,000 | 500 | 2 | Count and top 3 |
| Growth | \$99 | \$990 | 10,000 | 5,000 | 5 | Full, with trends and CSV |
| Scale | \$299 | \$2,990 | 40,000 | 25,000 | 15 | Full, with trends and CSV |
| Enterprise | Custom | Custom | Custom | Custom | Unlimited | Full |

Annual plans are billed for 10 months, so you get 2 months free. The monthly allowance still resets every month. Founding prices are locked for 12 months. Prices are in USD; taxes are calculated at checkout.

There is no free plan. You choose a plan and add a card when you create the workspace. First-time customers get a 7-day trial. We charge the card when the trial ends, unless you cancel before then.

During the trial you get 200 replies and 100 knowledge pages whichever plan you pick, plus the full unanswered report. If you, your workspace or your email address had a subscription before, there is no trial. We then charge the card on the day that you subscribe.

## Facts at a glance

| Fact | Value |
| - | - |
| Product | Paperlink AI |
| Company | Intellidoc AI Private Limited, Kota, Rajasthan, India |
| Website | `https://paperlinkai.com` |
| Docs | `https://paperlinkai.com/docs` |
| Install | One script tag on your website |
| Languages | The bot replies in the language of the visitor. |
| Accessibility | The widget targets WCAG 2.1 AA. |
| Support | `support@paperlinkai.com` |

> **[Quickstart](https://paperlinkai.com/docs/guides/get-started/quickstart.md)**
>
> Go from sign-up to a working widget in five steps.

> **[How answers work](https://paperlinkai.com/docs/guides/get-started/how-it-works.md)**
>
> See what happens between an upload and an answer.


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