> ## Documentation Index
> Fetch the complete documentation index at: https://paperlinkai.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Needs review

> See the answers that visitors rated not helpful and decide what to fix.

Visitors can rate every answer in the widget. When a visitor marks an answer not helpful, it lands in Needs review in your dashboard, next to Unanswered.

## What you see

Each flagged answer shows the visitor's question, the start of the answer, why it was flagged and when it was rated.

Visitors can pick these reasons.

* **Wrong answer**: the answer was incorrect.
* **Out of date**: the answer was true once but is not true now.
* **Not what I asked**: the answer missed the question.
* **Something else**: any other reason.

A visitor can also select thumbs-down without a reason. Those answers show **No reason given**.

## Filter the list

Use the reason filter to focus on one kind of reason. Select **No reason given** to see only the answers that have no reason. These answers also appear under **All**.

Use the time range to look further back. The ranges are the last 7, 30 or 90 days. The newest ratings come first.

## What to do

**1. Open the conversation**

Select **View conversation**. You see the full exchange and the sources the bot used.

**2. Fix a wrong or old answer**

If the answer came from an old version, upload the new version. Then set Supersedes on the new document so that it outranks the old one.

**3. Add a missing fact**

If the documents did not cover the question, add the information to a document.

## Good to know

* Ratings never affect billing. A thumbs-down does not refund a reply or change how it is counted.
* The list shows only the answers that visitors rated in the selected time range.
* A thumbs-up is saved but has no report.

> **[Manage document versions](https://paperlinkai.com/docs/guides/documents/versions.md)**
>
> Mark which document replaces another.


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