1. Free trial
- Every new subscription starts with a 7-day free trial. A card is required at checkout, and the trial terms are shown on the checkout page before you confirm.
- The trial includes 200 replies and 100 knowledge pages, whichever plan you picked.
- Cancel before the trial ends and you are not charged. Otherwise the subscription starts when the trial ends and the first period (monthly or annual) is charged to your card.
2. Cancelling a subscription
- Admins can cancel at any time from Billing → Manage billing in the dashboard.
- Cancellation takes effect at the end of the current paid period. Your plan keeps working until then, and the subscription does not renew.
- We don't refund the unused part of a monthly or annual period after cancellation, except where the law requires it or as described in section 5.
- Cancelling does not delete your data. To delete your documents and conversations, delete the organization.
3. Changing plans
Plan and billing-interval changes are made in the billing portal. The amount due or credited is shown there before you confirm the change.
4. Reply packs
- Extra replies are sold as prepaid packs: $15 for 1,000 replies per pack. Credits are used only after your monthly allowance and roll over until used.
- Reply packs are one-time purchases and don't renew. They are not refundable once their credits have been used.
- If a pack payment is refunded or a payment dispute is decided in the cardholder's favor, the unused credits from that pack are removed. A partial refund removes the matching share of the credits.
- Credits stay with your organization when you change plans, and through a failed-payment grace period.
5. When we refund
Contact us within 30 days of a charge and we will refund it in full or in part when:
- you were charged twice for the same thing, or charged after a cancellation took effect;
- a significant outage caused by us made the Service unavailable for a substantial part of the period;
- we end the Service for you without cause (we refund prepaid fees for the unused period);
- the law where you live gives you a right to a refund.
Other requests are at our discretion. Approved refunds go back to the original payment method through Dodo Payments, usually within 5 to 10 business days.
6. Failed payments
If a renewal payment fails, we email your admins and show a banner with a link to update the payment method. The Service keeps working for 7 days. After that the widget is paused until a payment succeeds; your data and reply credits are kept.
7. Chargebacks
Please contact us at support@paperlinkai.com before disputing a charge with your bank; we can usually fix billing problems faster. Disputed reply-pack payments are handled as described in section 4.
8. Contact
Billing questions and refund requests: support@paperlinkai.com. Please include your organization name and the invoice date.