Terms of Service

Version 2026-10-01 · Last updated October 1, 2026

Paperlink AI is a product of Intellidoc AI Private Limited.

These Terms of Service ("Terms") are an agreement between Intellidoc AI Private Limited ("we", "us") and the organization or person that signs up for Paperlink AI ("Customer", "you"). By creating an account, clicking to accept, or using the service, you agree to these Terms. If you accept on behalf of an organization, you confirm you are authorized to bind it.

1. The service

Paperlink AI lets you upload documents, builds a searchable knowledge base from them, and answers questions about them in a dashboard and in a chat widget you can embed on your website (the "Service"). We may improve, change or retire features over time; we will not materially reduce the core functionality of a paid plan during a paid period.

2. Accounts and organizations

  • You must give accurate account information and keep your sign-in credentials secure. You are responsible for activity under your account and your organization.
  • Organization admins can invite members, manage API keys, change plans and delete the organization. Each member must accept these Terms.
  • You must be at least 18 years old and use the Service for business or professional purposes.
  • Tell us promptly at support@paperlinkai.com if you suspect unauthorized access.

3. Your content

You keep all rights to the documents you upload, the questions asked through your dashboard and widget, and the answers generated for you ("Customer Content"). You grant us a limited license to host, copy, process and transmit Customer Content only to provide, secure and support the Service for you. We do not sell Customer Content and we do not use it to train AI models.

We process personal data in Customer Content as your processor under our Data Processing Addendum, which forms part of these Terms. Our current subprocessors are listed on the Subprocessors page.

You are responsible for having the rights to upload your documents and for not uploading content you may not share with us or our subprocessors (for example, special-category data, payment card numbers or health records), unless we have agreed to it in writing.

4. AI-generated answers

Answers are generated automatically by AI models from your documents. They can be incomplete or wrong. The widget does not show your visitors the source documents.

  • You are responsible for the accuracy of your documents and for how you and your visitors use the answers.
  • Do not use the Service as the only basis for legal, medical, financial, safety-critical or other high-stakes decisions.
  • The Service is not a substitute for professional advice, and answers are not statements made by us.

5. The widget and your visitors

When you embed the widget, you are responsible for your website and for telling your visitors how their questions are handled (for example in your own privacy notice), and for any consent your local law requires. You must keep your API keys confidential, limit the widget to your own domains, and not let the widget be used to collect information you are not allowed to collect.

6. Acceptable use

You will not, and will not let anyone else:

  • upload or generate unlawful, infringing, harassing, deceptive or malicious content;
  • probe, overload, reverse engineer or bypass the security, rate limits or usage limits of the Service;
  • use the Service to build a competing product, or resell it without our written agreement;
  • use the Service to send spam or to make automated decisions that have legal or similarly significant effects on people;
  • misrepresent AI-generated answers as human-written professional advice.

We may suspend access that breaks this section or threatens the Service or other customers, and will tell you why unless the law prevents it.

7. Plans, trials and payment

  • Paid plans are billed in advance, monthly or annually, through our payment provider Dodo Payments. Prices are shown on our pricing and billing pages and exclude taxes unless stated.
  • New subscriptions start with a 7-day free trial. A card is required at checkout. Unless you cancel before the trial ends, the subscription starts automatically and the card is charged for the first period.
  • Subscriptions renew automatically at the end of each period until cancelled.
  • Each plan includes a monthly allowance of replies and knowledge pages. Extra replies are sold as prepaid reply packs; credits roll over until used. When the allowance and credits run out, the widget stops answering until the next period, an upgrade or a pack purchase.
  • If a renewal payment fails, the Service keeps working for 7 days while you update your payment method; after that the widget is paused until payment succeeds.

Cancellations and refunds are covered by our Refund & Cancellation Policy, which forms part of these Terms.

8. Term, cancellation and termination

  • You can cancel a subscription at any time from Billing in the dashboard; it ends at the end of the current paid period.
  • You can delete your organization at any time. Deleting it permanently removes its documents, knowledge base and conversations from our active systems; backups expire on their normal schedule (within 30 days).
  • We may terminate or suspend the Service for material breach of these Terms that is not fixed within 15 days of notice, immediately for serious misuse or legal requirements, or with 30 days' notice for any reason (in which case we refund prepaid fees for the unused period).
  • Sections 3, 4 and 9 to 15 survive termination, as do payment obligations that arose before it.

9. Confidentiality and security

Each party will protect the other's confidential information with reasonable care and use it only for this agreement. We protect Customer Content with the technical and organizational measures described in the DPA, including per-organization data isolation, encryption in transit and at rest, and access controls.

10. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that answers will be accurate, complete or uninterrupted.

11. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and each party's total liability under these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits do not apply to your payment obligations, a party's indemnity obligations, or liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Content, your website or your breach of Section 6. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights.

13. Changes to these Terms

We may update these Terms. Each version has a version date shown at the top of this page. For material changes we will give notice by email or in the dashboard, and you will be asked to accept the new version the next time you sign in. If you do not agree, you can cancel before the change takes effect.

14. Governing law and disputes

These Terms are governed by the laws of India, with the courts at Kota, Rajasthan having exclusive jurisdiction. The parties will first try to resolve any dispute in good faith by contacting each other. Nothing here limits rights you have under mandatory consumer or data protection law.

15. Contact

Intellidoc AI Private Limited, Kota, Rajasthan, India. Email: support@paperlinkai.com.

Questions about this document? Email support@paperlinkai.com.