What the Paperlink AI support chatbot does
Paperlink AI is a customer support chatbot for business websites. It answers customer questions only from your own content: the documents you upload and the pages it imports from your docs site or help center. When that content does not hold the answer, it says so and offers a way to reach your team.
Features
- Answers with sourcesEvery answer is built from passages of your own content, and your team can check the document and page behind it.
- "I don't know" and human handoffThe bot refuses instead of guessing, then gives the visitor a way to reach your team, with the conversation attached.
- Help center and document importImport a public docs site or help center, keep it current on a schedule, and upload documents in seven formats.
- Documentation gap reportsSee the questions your content does not answer yet, and the answers visitors flagged, so you know what to write next.
- One-script installPaste one script tag, add your site to allowed origins, and the widget appears. Guides for builders and frameworks.
- Security and privacyWorkspace isolation, allowed origins and Turnstile on the widget, no training on your content, and a DPA.
Try Paperlink AI on your own help center
Import your docs or upload a few documents, ask the questions your customers ask, and check the source behind every answer in the dashboard. 7-day trial, card required, cancel anytime.