AI answer generator that answers from your text

How to use the AI answer generator

1. Type the question the way a customer or reader would ask it.
2. Paste your source text and keep Answer only from my text on. Use the help article, policy or product page that should hold the answer. Turn the option off for a general answer.
3. Pick a tone and a format, then generate. Read the answer against your text before you use it.

Two modes: from your text, or general

The source mode is the one support teams need. A customer asks about your refund window, your shipping times or your plan limits. The right answer is the one in your own policy, not a typical answer from the internet. Pasting the policy keeps the model on your facts.

Use it to test your help articles

The not-found sentence is useful on its own. Paste a help article, then ask the questions customers really send. Every time the generator says the text does not answer the question, you have found a gap in the article. Common gaps:

• The article explains how something works but not what it costs.
• It covers the normal case but not the exception (a late return, a failed payment).
• It uses your internal name for a feature, and the customer uses a different word.
• The answer is there, but spread across three paragraphs that never say it directly.

Fix the article, paste it again and ask the same question. When the answer comes back right in the first sentence, the article is ready for customers, and for any AI tool that reads it.

For example, paste a returns policy that says "Items can be returned within 30 days" and ask "Can I return a sale item?". If the policy never mentions sale items, the right answer is that the text does not say, and that is what you get.

Get better answers

• Ask one thing at a time. "Can I get a refund and how long does it take?" works better as two questions.
• Paste the whole relevant section, including the conditions and exceptions, not one sentence.
• Use bullet points for steps and lists, and the paragraph format for explanations.
• Choose concise when the answer goes into a chat or a short email.

Why AI answers go wrong, and how a source helps

A language model writes the most likely next words. Without a source, a likely answer and a correct answer are not the same thing, which is how models produce confident answers with wrong numbers. Giving the model the text and telling it to refuse when the text is silent turns the task from "remember" into "read", which models do far more reliably.

That is the same rule a good customer support chatbot follows across a whole help center: search your pages, answer only from what it finds, and say so when nothing fits. Read more in how to stop an AI chatbot from making up answers, or see how Paperlink AI shows your team the source behind every answer.

Limits

• Questions up to 500 characters, source text up to 8,000 characters (a long help article).
• Answers stay under about 200 words.
• 5 free AI runs a day, shared by all our AI tools. What you enter is sent to our AI model to write the answer, and is not stored.
• For medical, legal or financial questions, general answers are information only. Ask a professional.

To turn a whole page into questions and answers at once, use the FAQ generator.