Tidio alternative: how Paperlink AI compares

Tidio and Paperlink AI both put an AI that answers customers on your website. Tidio does it as part of a live chat and help desk product, with its AI agent Lyro working next to your human agents and your store data. Paperlink AI does it as a single chatbot that answers only from your docs and passes the rest to your team by email. This page compares them from each product's own pages.

At a glance

What Tidio and Lyro are built for

Tidio brings live chat, a help desk, a chatbot builder called Flows and the Lyro AI agent together. Its help desk collects live chat, email, WhatsApp, Messenger and Instagram in one shared inbox, so the same team can work every channel.

Lyro answers from a knowledge base that you fill from several kinds of sources: website addresses (a set of priority pages under one address, or single pages), question and answer pairs, uploaded files, content from Zendesk and the products in your store. Tidio also has store features: with a store connected, agents see what a shopper has in the cart and their order history beside the chat, and Lyro can use store data to check order status and tracking.

What Paperlink AI is built for

Paperlink AI is for the questions whose answers are written down: in a help center, a docs site, a policy page or a PDF. You import the public site, which Paperlink AI checks again weekly on Starter, daily on Growth and up, and upload documents. Long documents are fine: Paperlink AI splits them into passages along your headings and finds the ones that answer each question.

When the content does not hold the answer, the bot says so instead of guessing and shows your support page or email. A visitor can send the conversation to your team, which arrives in your inbox and on the Support requests page. There is no live chat: your team answers by email. See help center import and find gaps in your documentation.

Where Tidio is the better fit

• You run an online store and want the AI and your agents to use cart and order data.
• Your team wants to answer customers live, in the chat, during business hours.
• You talk to customers on WhatsApp, Messenger or Instagram and want one inbox for all of them.
• You want a chatbot builder for scripted flows next to the AI agent.

Where Paperlink AI is the better fit

• Your answers are in long help pages, manuals, spreadsheets or PDFs, not in short question and answer pairs.
• You do not staff live chat and want the bot to hand off by email, with the conversation attached.
• You want every answer tied to a source page your team can check.
• You want a report of the questions your docs do not answer yet.

How to decide

Look at your last 50 support questions. If most are about a specific order, a store tool with order data will answer more of them. If most are about how something works, what a policy says or what a plan includes, the answers are in your docs, and a docs chatbot will cover them. Many stores have both kinds; our guide to AI chatbots for ecommerce support helps you sort them.

Before you import anything, read how to prepare documents for an AI chatbot. For more options, see AI chatbots that answer from your documentation.