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After you upload a document, Paperlink AI reads it and builds a search index. The bot can answer from the document only when it is Ready.

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Processing states

Each document in the Documents list shows one of these states.

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How long it takes

Indexing waits for the search index to catch up. This step takes 1 to 3 minutes. If a document shows no change for 10 minutes, the dashboard shows this message:
Taking longer than usual. Refresh to check again, or reprocess it.
Refresh the page. If the state does not change, select Reprocess (the circular arrow). Reprocess keeps the old text until the new text replaces it. A failed reprocess keeps the old text.

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What a knowledge page is

Your plan limits the number of knowledge pages, not the number of documents. Paperlink AI counts knowledge pages in a different way for each format. If a document needs more knowledge pages than your plan has left, the upload fails.

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The monthly processing budget

Each month, you can send up to 3 times your plan’s knowledge pages to the parser. A re-upload of an unchanged document is free, and so is a cache hit. If processing stops before the parser completes, the pages do not count. This includes a file that the parser cannot read. This applies to uploads, reprocessing and website pages. If processing stops after the parser completes, the pages count. Usually, the next try of the same document is then free. When you pass the budget, the dashboard shows this message:
Processing limit reached: this needs about N pages and M of this month’s L are left. It resets on YYYY-MM-DD; re-uploading unchanged files is free.
See Pages processed this month on Billing.

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When processing fails

This needs about N knowledge pages, and your plan allows X (Y used or in progress). Delete documents or upgrade your plan.
Delete a document or upgrade.During the trial, the message says “your trial allows 100” and tells you to delete documents or wait until the trial ends. An upgrade does not add knowledge pages during the trial.
The dashboard shows the “Processing limit reached” message and the reset date.
Wait a few minutes. Then select Reprocess on the document row.

Plans and limits

Compare the knowledge pages that each plan includes.