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The Unanswered report lists the questions that your bot could not answer from your documents. Use it to find the facts that your documents do not contain yet.

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What counts as unanswered

The report counts two kinds of question.
  • Questions that the bot could not answer from your documents.
  • Questions that arrived after you reached your monthly reply limit.
Choose a range of 7, 30 or 90 days at the top of the page.

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What you see on your plan

Every plan shows the number of unanswered questions in the range. It also shows the top 3 questions.An upgrade card shows how to get the full report.

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Close a gap

1

Open the conversation

Select a question in the list to open the conversation.
2

Find the missing fact

Read the question. Decide which fact your documents do not contain.
3

Upload or update a document

Add the fact to a document. Upload the document as a new version.
4

Watch the question

Check the report later. The question stops repeating when the bot can answer it.

Upload a new version of a document

Replace a document and mark which version the bot uses first.