Monthly allowance
The allowance resets every month. This is also true on annual plans. Playground questions that the bot answers count as replies, like widget questions.Reply packs
Reply packs cost $15 per 1,000 extra replies. Buy 1 to 100 packs at a time. Credits roll over until you use them and are spent only after your monthly allowance runs out.What happens as you use replies
1
At 80%
The dashboard shows the banner “80% of this period’s replies used”. You also get an email alert.
2
At 100% with credits
The bot keeps answering and spends your reply credits. The dashboard shows “Monthly replies used: now using reply credits”.
3
At 100% without credits
The bot stops answering. The dashboard shows “Your assistant has stopped answering”.
This assistant can’t answer more questions right now.The Playground also stops at the limit. It shows this message:
This organization has used all its replies for this billing period. Upgrade the plan to keep answering.The bot answers again when the next billing period starts. It also answers again when you buy a reply pack or change to a larger plan.
Buy more replies
Only workspace Admins can change this. Members see the current values without edit controls.
1
Open Billing
Select Billing in the dashboard sidebar.
2
Find the card
Find the card Buy 1,000 replies. If you do not see it, contact support.
3
Choose the number of packs
Choose how many packs to buy. Then complete the payment.
Refunds
Reply packs are not refundable after you use them. For the full terms, read the refund policy.Billing statuses and what visitors see
See what happens when a payment fails or a plan ends.