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You can download the data that Paperlink AI keeps at any time, without a request to support. An Admin can export the full workspace, and each person can download the data about them.

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Export the workspace

Only workspace Admins can export the workspace. Members see the card without the button.
1

Open Settings

Select Settings in the dashboard sidebar.
2

Start the export

In the Export workspace data card, select Export workspace data.
3

Wait for the email

Paperlink AI prepares a ZIP file in the background. You can close the page. When the file is ready, we send you an email.
4

Download the file

Open Settings again. In the Export workspace data card, select Download ZIP.
The email tells you that the file is ready. It does not contain workspace data or a download link. You must sign in as an Admin to download the file.
You can export a workspace 3 times in 24 hours, and only one export runs at a time. A download link in the dashboard works one time, for 5 minutes. Select Download ZIP again to get a new link. We delete the ZIP file 7 days after it is ready.

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What the ZIP file contains

The ZIP file uses open formats: JSON, CSV and your original documents. The file README.txt in the ZIP file explains each file. The export does not contain the text that Paperlink AI extracts from your documents, or the search index. Paperlink AI makes them again from your original documents.

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Download your own data

Each person in the workspace can download the data that Paperlink AI keeps about them.
1

Open Account

Select Account in the dashboard sidebar.
2

Download the file

In the Your data card, select Download my data. Your browser saves a JSON file.
The file contains your profile, your workspaces and roles, your email preferences, the emails that we sent you and your newsletter status. It also contains your own Playground chats in the workspace that is open now. To get your chats in a different workspace, switch to that workspace first.

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Delete data

Privacy, retention and deletion

See where your data lives and how long Paperlink AI keeps it.

Team and roles

See what Admins and Members can do.